Frequently Asked Questions

The evening classes last 1hr. The start times vary for each venue. Please arrive 5 minutes early so your child can enjoy the full hour.

Please book online. If you have any problems booking please do not hesitate to contact us.

Once you have block booked, your child will then have the first choice for the space the next term

In the unlikely event that you or your child is not satisfied with our services,  please contact us and we will do everything in our power to resolve the situation. However, if you are still not happy, then we offer a full 100% refund on all trial offers. If you have a block booking, you are free to have a 100% refund after the first session, before attending the second.

Please don’t hesitate to contact if you have any queires;
[email protected]

Unfortunately, we don’t allow parents to stay and watch our classes. This is for two reasons (both safety), to keep the children safe and there usually isn’t a designated safe area to watch.

Don’t worry, your child is in safe hands, all coaches are DBS background checked and have relevant coaching qualifications and prior experience. We also operate with full public liability insurance.  

Rocket doesn’t have one venue that we operate from. We are located in many facilities around Leicester and Leicestershire. Please have a look on the page of the activity you are interested in to see where it runs

Your child should come wearing clothing suitable for the class they are attending. For example, if attending a gymnastics class, a dance/gymnastics leotard or shorts and t-shirt are suitable. Please make sure long hair is tied and clothing isn’t baggy.

Please make sure your child brings with them 

  • A suitable water bottle
  • Any required medical information or equipment (i.e inhalers) 
  • Warm clothing (incase of a fire alarm)
  • Suitable clothing for the sport (if not already wearing)
  • A bag to safely store all items

We stop evening classes during school holidays to operate our multi-sports camps. If you wished that we operated every week then please let us know.

Please use our online booking to make payments. Once you have created an account, you can pay through credit/debit or apple/android pay. Also, once you’ve paid it can remember your details. We do also accept card only payments at the events.

Some of our classes run using a subscription method. This makes the charge on the first of each month and there are full instructions on each classes booking page.

If your the session is fully booked you could see if there are any others nearby, or add yourself to the waiting list. You will then be offered the class if anyone drops-out. If we get enough people on our waiting lists we will try to open up another class in that area and let you know first.

Unless otherwise stated, our classes are aimed at 5-11 year olds.

ONLINE BOOKING

Please find below our very simple booking system. It's as easy as...

1. Create an account and add your childs details
2. Select your chosen classes
3. Make a simple online payments (this will remember you for next time if you wish)

Please let us know if you have any questions or queries;
[email protected]
07845 590339